HOW WE DO IT

Our Kgwerano Value-Added Services include the following:

DISASTER RECOVERY

Having an innovative and stable platform running custom software is meaningless if you don’t have your software and data protected from unforeseen events like power spikes or grid overloads.

Kqwerano applies a dual redundancy system, housed at our extensive, bespoke Data Centre on the SMART Global Campus, to mirror all services. In the event of a breakdown your downtime is limited, and your services are seamlessly transferred until your primary site has been re-established.


MOBILE UNITS & APPLICATIONS

Your fleet is an on-the-move business, and so is our offering. Kgwerano offers Smart devices and applications that complement our digital mobility suite of offerings and are provided as part of the main licensing and implementation programme.

Equipped with software that is integrated into the main software platform these tools provide the means to facilitate on-the-move management.


CONNECTIVITY

Web-based systems have a challenge in South Africa. Our unique circumstances mean we often face frustrations when it comes to power outages and bandwidth restrictions. Kgwerano recognises these challenges and offers you solutions backed by our trusted partners. This can range from data packages to Virtual Private Networks, all managed via stringent Service Level Agreements.

We enjoy symbiotic relationships with various leaders in the telecom sector including SAAB Grintek (satellite), Telkom SA (fixed line), Neotel, MTN SA (broadband wireless) and Vodacom (broadband LTE).


COMMAND CENTRE

Our Command HUB features large-scale capacity, dedicated workstations and operators to give you a space and the support you need to keep operating in the event of a failure on your primary system. Our operators are fully trained on the system to provide 24/7 support

We design and equip the Command HUB in consultation with you and to international standards, giving you a global view of your fleet and its processes, including common issues that require attention.


CALL CENTRE

All our clients have a dedicated (0860) line for direct 247 support with a maximum waiting time of 20 seconds in the automated queuing system.

This single point of contact is staffed with 48 support personnel conversant in a variety of a languages, including IT Specialists, Trainers and Developers as well as database support staff who are able to attend to all your queries. Our Call Centre has the capacity for one MILLION calls per day.


ON-SITE SUPPORT

At Kgwerano we understand the value and importance of face-to-face interaction, which is why we back up our software solutions with specific teams to provide support during implementation.

Our support teams are involved from the design phase of your system, giving them in-depth knowledge to assist with a 24/7 resolution of any glitches that may occur.


AFTER-HOURS SUPPORT

Our Call Centre and On-site support staff are rostered to ensure our service offerings to you are maintained to a standard of excellence over weekends, public holidays, etc.

Your Service Level Agreement assists in determining our response times and formulating a penalty regime to ensure your risks are mitigated.


TRAINING & DEVELOPMENT

Information leads to knowledge. Knowledge leads to wisdom. Wisdom leads to growth.

The AFRICAN GLOBAL Group as a whole has an uncompromising commitment to the training and development of employees, stakeholders and the communities who form part of our unique business environment.

This is why we are proud to have the internationally-recognised Watson Corporate Academy (WCA), the first corporate academy of its kind in Africa, as a member of our Group.

WCA is a Centralised Strategic Change Agent for innovative organisational learning and development and offers accredited, world-class training, learning and development for those who pursue service excellence and sound business ethics.

 

ADDRESS

Switchboard / +27 (0) 11 662 6000
24 Hour Call Centre / +27 (0) 861 811 911
Email / info@kgwerano.com

SMART GLOBAL CAMPUS
1 Windsor Road / Mogale City
Gauteng / South Africa
S 26° 06.830’ E 27° 46.943’

Private Bag 2002 / Krugersdorp 1740